Staffing Solutions
Our interim staffing, insourcing, and coding and compliance support solutions can be deployed at a moment’s notice.
Immediate Access to Proven, Qualified Personnel
Hospitals, particularly community and rural facilities, often struggle to retain qualified personnel. Replacing key personnel or locating new employees in the business office is time consuming and drains internal resources. And you may not have the luxury of reduced cash flow while recruiting takes place. Resolution offers a suite of staffing solutions to fill gaps and maximize your existing staff to increase cash, reduce cost of collections, improve compliance.
Interim Staffing
Qualified and experienced personnel assist as Business Office Managers, Coders, Billers, Collectors and Cash Posters. Business office interim staff are placed on-site for as long as they are needed. We will:
- Staff from our elite reserve of qualified personnel.
- Offer mentoring for managers and high-level personnel.
- Implement reporting and productivity tools and reports to measure performance.
- Provide post-engagement support from our team.
Insourcing
If you have a significant investment in a billing system but lack adequate support staff, we can perform all business office functions using your existing billing software. We utilize a mix of experienced personnel on-site and experts from one of our regional billing centers. We will:
- Upskill your current staff, if desired.
- Optimize your current patient accounting system.
- Execute new technology upgrades and training.
- Provide monthly productivity and benchmarking reports.
Coding and Compliance
We’ve eliminated the cookie-cutter approach by hiring team members who are experts in coding and trained to recognize and report on opportunity and risk. We will:
- Analyze your volumes and specialties.
- Right-size the team to complete the project or meet productivity standards.
- Match HIPAA-compliant and AHIMA-certified and/or AAPC-certified coders to your project.
- Provide reporting and productivity tools and adjust resources as necessary.
How We Improve Your Performance
- Transparent pricing: We share our costs with you.
- Jobs stay in the community: When applicable, you have the option to keep your current staff and provide additional training.
- Compliance: We conduct a compliance assessment to identify exposure. All employees receive initial and ongoing compliance training.
- Rapid benefits from increased cash: Our software and processes accelerate the identification and resolution of claims and A/R issues. Cash flow is not interrupted.
Case Study
Towner County Medical Center Increases Cash by Over 30% in First Year of Insource
TCMC’s leadership collaborated with ResolutionRCM using an Engagement Management Action Plan for an efficient insource transition. The plan outlined a variety of milestones and goals designed to optimize revenue cycle operations. TCMC employees were transitioned to re|solution, retaining jobs in the community.
Read Case Study