Challenge

Abbeville Area Medical Center is a 25-bed critical access hospital in northwestern South Carolina. In 2020, gross patient revenue was $92,113,321, and the net loss was nearly $2.1M. Accounts receivable days had climbed from $9,962,646 in 2018 to 21,816,071 in 2020. During the same period, Abbeville had four chief financial officers (CFOs).

QHR Health Solutions

A long-term client of QHR, Abbeville chose ResolutionRCM, a QHR Health subsidiary that has served more than 110 independent hospitals and collected over $370 million, to optimize its revenue cycle performance. ResolutionRCM augmented Abbeville’s onsite staff with a new manager, restructured the organization’s processes, and implemented accountability and efficiency standards.

Results

In one year, ResolutionRCM increased collections at Abbeville by $1.1M above what they collected in the prior year. This is in addition to a volume increase of 14.9 percent since ResolutionRCM started providing Business Office Services for Abbeville.

Client Quote

“Initially, I was skeptical ResolutionRCM could help. But they’ve done a remarkable job improving Abbeville’s processes and helping us to collect an additional $1.1 million in the first year. With ResolutionRCM, I am confident we’re going to continue to improve our revenues and our bottom line.”
Lucien St. Onge Chief Financial Officer
Abbeville Area Medical Center

For more information, visit: https://resolutionrc.com/