Dallam Hartley was facing serious financial impact from significant revenue cycle operational issues; revenues had declined, DNFB was unstable, and long standing coding issues and training needs had gone unaddressed. Deficits in staffing added to the challenging situation.
In partnership with ResolutionRCM, Dallam Hartley deployed Insourced Business Office. ResolutionRCM placed a Revenue Cycle Manager onsite to assist with training current staff, securing additional staffing, stabilizing the DNFB and billing. The staff worked aggressively to meet milestone goals.
Dallam Hartley realized a net benefit of nearly $500,000, eliminated billing compliance exposure, and increased cash by approximately 4% on flat revenue. The engagement continues to focus on moving all key performance indicators even closer to best practice levels. Dallam Hartley has requested that ResolutionRCM also assume responsibility for clinic billing operations due to superior performance.
Dallam Hartley Counties Hospital District (DHCHD) is located in the northwest corner of the Lone Star state and is committed to being the primary quality healthcare resource for Dallam-Hartley counties and the surrounding areas. DHCHD is a 25-bed acute care facility offering Level IV trauma services, inpatient and outpatient services, 24-hour emergency room, surgery, nursing, laboratory and radiology. They are dedicated to excellence in patient care, offering a wide spectrum of clinical expertise, supported by an exceptional range of technology and staff.
Ensuring Community Services
Like many rural and community providers, DHCHD faced serious financial impact from significant revenue cycle operational issues. Executive leadership recognized that staffing deficits, new and changing healthcare regulations, economic challenges, a lack of billing and compliance training and coding issues were directly impacting cash. They were seeking a meaningful long term solution to decrease waste and improve efficiency. Executive Leadership reviewed a variety of options to quickly and positively resolve operational issues and improve cash flow. They determined partnering with
for a full insource with transparent pricing would best support these goals.
Making a Smooth Transition
DHCHD’s leadership and
collaborated to create an Engagement Management Action Plan for an efficient insource transition. The plan outlined a variety of milestones and goals designed to optimize revenue cycle operations. DHCHD employees were transitioned to ResolutionRCM, retaining jobs in the community.
Leroy Schaffner – CEO for DHCHD said, “ResolutionRCM’s focus on process improvement and best practices has improved and streamlined our billing and follow-up, while at the same time increasing our cash flow.”
Quickly deploying productivity initiatives and training creates a solid foundation for future performance
While a typical outsource removes jobs from the community and does nothing to reduce expenditures, Insourced Business Office insourcing eliminates these dilemmas. ResolutionRCM assumed responsibility for the day to day operations and immediately began work on implementing the Engagement Management Action Plan. An experienced ResolutionRCM revenue cycle manager was placed onsite to support training and mentoring the current staff and also took responsibility for managing the additional ResolutionRCM team brought on-site to assist in swiftly improving cash flow.
Highlights of the best practice plan included:
- Immediate compliance training/testing to staff
- Reduce and stabilize DNFB
- Resolve long standing coding issues
- Conduct a charge capture review
- Train ER registrars and clinic staff
- Revise Self-pay letters and statements
- Implementation of ResolutionRCM Discover claims management technology
Guaranteed Performance Peace of Mind
ResolutionRCM quickly provided additional staff upon transition to ensure revenue cycle improvements proceeded quickly. The business office staff immediately completed compliance and billing training and testing eliminating billing compliance exposure by utilizing best practices. Cash increased nearly 4% on flat revenue.
ResolutionRCM collected additional cash and DHCHD realized a net benefit of nearly $500,000. DHCHD has requested that ResolutionRCM also assume responsibility for clinic billing operations due to superior performance. The engagement continues to focus on moving all key performance indicators even closer to best practice levels.